• Business Writing and ommunication

Business Writing and Communication

Accounting Skills for New Supervisors (Online)

This is an online course

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you're going to succeed in business, particularly as a manager. This course will help you get started in the accounting world.

Learner Outcomes

In course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting.


Section - BUS4946-001

Basic Business Management: Bootcamp for Business Owners (Online)

This is an online course

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

Learner Outcomes

This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.


Section - BUS4922-001

Basic Internet Marketing (Online)

This is an online course.

If your customers are on the Internet, then you should be too. This course will show you where to start. It is ideal for business owners and people new to marketing who want to learn the basics of Internet marketing.

Learner Outcomes

In this course, you will learn how to market online, where your target market is, and what results you are getting. You will also learn about search engine optimization, e-mail campaigns, pay per click advertising, and more.


Section - BUS4926-001

Basic Office Skills

This will be a Zoom class only: Mondays & Wednesdays; 5:00-8:30pm & Saturdays 9:00-3:00pm

The Office Skills training program offers an opportunity for unprepared and under-prepared adults to obtain entry-level skills necessary for a position as a clerical associate in an office setting.  This complete course includes basic office skills, such as: office machines/phone general overview, computer application skills, such as: spreadsheet, data entry, filing, business document basics, and keyboarding.  In addition, students will receive assistance in producing a resume for print and posting on the HireNet system.

Generic Duties & Responsibilities
Responsibilities of a clerical associate include serving as a receptionist, data entry, using fax and photocopying machines, filing, business correspondence and filing, and maintaining accounts. Other pertinent skills are typing and a reliable working knowledge of Microsoft Word and Excel.

Outcomes
At the end of the class, the student will receive a Certificate of Professional Development, a Typing Certificate, suitable as an attachment to their resume with 1 printed copy of their resume, a posted version uploaded to HireNet, and a digital copy

Curriculum
Basic Office Skills

Students will gain a general knowledge of office equipment, including copy and fax machines as well as using in-depth techniques in organizational file management.

Business Writing

This segment will focus on using the Gregg Manual to learn basic grammar rules for business writing.  Also, during this time students will refine, produce, and publish their resume.

Keyboarding Skills

The provided online software covers basic operational procedures of keyboarding with the goal of attaining the minimum speed necessary for basic entry level employment.  Students will use the software provided to work at home and in the classroom (arrangements can be made for a study location if the student does not have access to a computer).

Office Computer Skills

This segment focuses on using computers and software in the office setting.  Classes will develop students’ computer technology proficiency.  Practical hands-on training includes how to use basic Microsoft Windows’ techniques, create electronic spreadsheets and word processing documents.


Section - BUS4012-016

Becoming a Better Learner (Online)

This is an online course.

There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of your career. That is no longer the case, as today skills can become outdated very quickly. The rapid evolution of workplace technologies and best practices means you need to keep your skills current. You must truly be a life-long learner and can no longer rely on what you already know.

Learner Outcomes

After you complete this course, you will be able to understand what it means to learn and become a life-long learner, know what a mindset for learning looks like and how to adopt one, set realistic goals, understand what your network is and why expanding it is important, know how to ask questions and why that is important, become accountable for your goals and take responsibility, and know how to accelerate your learning.


Section - BUS4912-001

Building Better Teams (Online)

This is an online course

Teams are an important building block of successful organizations. Is your team motivated? Do you work well together to solve problems and get things done? Do you have a process for managing issues? This course can help you say “Yes!” to all of those questions and build a better team.

Learner Outcomes

In this course, you will learn what forms teams can take. You’ll also evaluate your team player type, learn ways to build an effective team, and identify things that you can do to become a good team player.


Section - BUS4954-001

Building Relationships for Success in Sales (Online)

This is an online course.

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

Learner Outcomes

This course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.


Section - BUS4930-001

Building a Brand on Social Media (Online)

This is an online course.

Social Media is now firmly embedded in our cultural psyche and our corporate way of life. You can get a grip on the best ways to exploit various social media platforms with this comprehensive course.

Learner Outcomes

In this course you will look at various social media platforms and how they can be melded into your business to promote your brand. Along the way you will learn how to decide who your audience is, how to handle negative feedback as well as how to develop a complete social media plan.


Section - BUS4925-001

Business Writing that Works (Online)

This is an online course

Writing is just like any other skill: you need to learn, practice, and work at it to get good at it. This course will give you the basic tools you need to become a better writer.

Learner Outcomes

This course will teach you the four C’s of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence construction, punctuation, and spelling. Finally, you will have a chance to apply these skills to real-life situations, such as writing e-mails, memos, and letters.


Section - BUS4943-001

Communications for Small Business Owners (Online)

This is an online course.

Communications between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.

Learner Outcomes

If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.


Section - BUS4921-001

Creating Winning Webinars: Getting Your Message Out (Online)

This is an online course.

Webinars are effective tools for everything from training to customer service to marketing and education. They are affordable and accessible and easy to use if you know how. That’s where this course comes in. It shows you why and how to use webinars and advances through various levels of skills building to help you get where you want to be as a webinar master.

Learner Outcomes

This course is going to teach you to understand what webinars are and why they are important. You will also learn best practices for implementation and development of webinars. You are going to learn the appropriate structure and platform for your webinar and also how to outline a webinar.


Section - BUS4928-001

Introduction to E-Mail marketing (Online)

This course is online.

Can you remember the last few marketing e-mail messages that you received and how you reacted to them? Can you identify the style, purpose, and design considerations behind any of these messages? It’s almost certain that some serious planning went into each e-mail that you received, even if you didn’t realize it.

Learner Outcomes

In this course, you will receive an in-depth introduction to e-mail marketing. Once you have completed this course, you will be ready to plan, create, and deliver e-mail marketing campaigns that build relationships with customers and get results.


Section - BUS4923-001

Leadership Skills for Supervisors (Online)

This is an online course

Many times, employees are promoted to supervisory positions because of their experience with the company, but once in the new role, oftentimes they are not given the proper tools they need to manage their staff. This one-day course will help new supervisors learn how to lead their team, providing material and activities to develop skills in communication, coaching, and managing conflict, along with other relevant information.

Learner Outcomes

Upon completion of the Leadership Skills for Supervisors course, you should be familiar with methods for prioritizing, planning and managing your time, you should be able to identify your primary leadership style and other styles, you should be aware of ways to meet the needs of employees through communication and coaching, and how to manage conflict.


Section - BUS4956-001

Making Training Stick (Online)

This is an online course.

We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session. This course will help you identify ways to make your training stickier for your students.

Learner Outcomes

In this course, you’ll learn ways to help make your training workshops stickier so that the learners will retain the material better. You will familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way. You will learn how to keep learners focused and motivated to absorb material. Also, you will learn ways to develop an effective training style, using appropriate training aids and techniques.


Section - BUS4932-001

Managing Difficult Conversations (Online)

This is an online course

Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.

Learner Outcomes

This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively.


Section - BUS4951-001

Marketing and Sales (Online)

This is an online course

A small marketing budget doesn’t mean you can’t meet your goals and business objectives. This course will share some creative marketing tactics that will work for any budget.

Learner Outcomes

In this course, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.


Section - BUS4953-001

Marketing with Social Media (Online)

This is an online course.

Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses. If you understand the basics of social media, this course will give you ways to add it to your marketing plan.

Learner Outcomes

In this course, you will learn how to develop a social media marketing plan as a part of an overall marketing strategy, determine who should be on your team, and choose how you will measure what is taking place. In addition, you will learn about blogging, explore some of the major social media sites (such as LinkedIn, Twitter, and Facebook), and look at how specialty sites and social media management tools can take your social media marketing to the next level.


Section - BUS4924-001

Project Management Fundamentals (Online)

This is an online course

The basics of project management can help you get things done at home and at work. This course will familiarize you with the most common terms and practices of project management.

Learner Outcomes

In this course, you will learn what a project is and what a project manager does. You will also learn about the life cycle of a project. In particular, you will focus on the conceptual phase of project management, where you identify, prioritize, and scope a project idea.


Section - BUS4950-001

Public Speaking Survival School (Online)

This is an online course.

This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. You’ll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids.

Learner Outcomes

After you complete this course, you will be able to establish rapport with your audience, implement techniques to reduce nervousness and fear, understand your strengths as a presenter and how to appeal to different types of people, recognize how visual aids can create impact and attention, develop techniques to create a professional presence, learn some different ways to prepare and organize information, and prepare, practice, and deliver a short presentation.


Section - BUS4939-001

Public Speaking: Speaking Under Pressure (Online)

This is an online course

If you are a new speaker who feels nervous about the task at hand, or an experienced speaker who wants to learn more about being put on the spot, then this course is just for you. It focuses on speaking under pressure, which means being able to quickly organize your thoughts and being able to convey them meaningfully to your audience.

Learner Outcomes

This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You’ll focus on short responses and learn ways to expand a basic presentation.


Section - BUS4944-001

Selling Smarter (Online)

This is an online course.

The sales industry keeps evolving, and that means you need to keep growing too! Today’s successful salespeople focus on personal efficiency, delivering more to existing customers, and customer-focused selling. You can learn these skills with this course.

Learner Outcomes

In this course, you will learn why consultative and customer-focused selling are so important. You’ll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients.


Section - BUS4929-001

Skills for the Administrative Assistant (Online)

This is an online course.

Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.

Learner Outcomes

In this course, you’ll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too.


Section - BUS4937-001

Successfully Managing Change (Online)

This is an online course

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

Learner Outcomes

This course covers how to manage and cope with change and how to help those around you, too. Topics explored include understanding, accepting and reacting to change; and strategies for assisting with change to be accepted and implemented in the workplace.


Section - BUS4945-001

Women and Leadership: Owning your Strengths and Skills (Online)

This is an online course

More and more women are gradually making their way into positions of power in the workplace. Taking this course will empower you to more fully explore your virtues as a potential leader while looking at various examples of powerful women, and conducting exercises to enhance your skills.

Learner Outcomes

At the end of this course you will understand a brief history and evolution of women and leadership. You will recognize leadership barriers, how to handle them, and use them to create benefits. You will know about social and emotional intelligence, and self-awareness. You will be able to develop a basic vision and brand for your leadership and understand essential leadership skills. You will also examine decision making and create a workplace philosophy statement and action plan.


Section - BUS4955-001

Writing Reports and Proposals (Online)

This is an online course

Reports and proposals come in a variety of formats. All formats, however, rely on good writing skills and a solid framework. We recommend that you complete “Business Writing That Works” before beginning this course.

Learner Outcomes

To begin this course, you will learn about the four stages of report writing: investigating, planning, writing, and revising. You’ll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material.


Section - BUS4942-001

Copyright 2021, University of Hawai‘i Community Colleges Kaua'i Community College • 3-1901 Kaumuali‘i Highway, Līhu‘e, Hawai‘i 96766 • 808.245.8208