Business and Professional Studies

Pathway 1: March 11- April 1, 2026

Title: Hospitality Leadership Foundation Program ($99)

Each Class is 1.5 hours and is designed to provide learners with informative material for 1.5 hours each week.

***Certificate of Completion will be awarded after all classes in the Hospitality Leadership Foundation Program (Pathway 1)

Upon completion, students will demonstrate foundational leadership readiness within hospitality environments by communicating expectations clearly. Applying effective listening and feedback techniques to make sound decisions under pressure. Support team performance with consistency and accountability. Students will understand that leadership behaviors influence team morale, retention, productivity, and guest experience.

Restaurant Operational Excellence Program

Each class is 1.5 hours long and is designed to provide learners with informative material leading to a Certification of Completion, which will be awarded upon completion of all classes.

Upon completion, participants will demonstrate the ability to understand and manage core restaurant operating systems, apply practical financial literacy, cost controls, and process discipline to daily operations. Students will identify operational efficiencies, interpret key performance indicators, and make solid, informed decisions that protect margins and align people, systems, and workflows.

Service & Guest Experience Mastery Program

Each class is 1.5 hours long and is designed to provide learners with informative material leading to a Certification of Completion, which will be awarded upon completion of all classes.

Upon completion student will gain the experience to deliver high-level, consistent service by applying psychological communication techniques and service recovery strategies within hospitality environments. Students will understand how guest perception and emotional labor behaviors influence satisfaction and loyalty while reinforcing brand standards and contributing to a guest-centered culture that drives repeat business and positive reputation.